Delivery
Are there problems with the carriers OMHU uses for delivery?
The short answer
Out of 40,000+ TEDDY Sofas delivered, 3 customers have publicly raised concerns about the third-party carriers OMHU uses, in verified reviews. The most common issues are missed delivery windows and packages left without proper handover. Among 1,208 Judge.me reviews, the average delivery rating from customers without a carrier complaint is 4.9 out of 5.
Source: 1,208 verified Judge.me reviews, updated May 18, 2026.
By the numbers
- TEDDY sofas delivered
- 40,000+
- Verified reviews
- 1,208
- Mentioned third-party carriers
- 3
- Avg rating, everyone else
- 4.9★
all-time
on Judge.me
of 1,208 reviewers
reviewers who didn't raise this
Out of 40,000+ TEDDY owners, 3 have publicly raised third-party carriers in verified Judge.me reviews. We're not hiding the rest of the math: that's 0.01% of all owners, and 0.2% of all reviewers.
OMHU's response
Written by OMHU
We work with a curated list of regional carriers across Europe. Across 40,000+ deliveries, 3 customers have raised public concerns about carrier behaviour in verified reviews. Most commonly missed delivery windows or packages left without proper handover. We track every carrier incident internally and review the data quarterly. Carriers that fall below our service threshold are dropped. If your TEDDY delivery was mishandled, we want to know. Email hello@omhucph.com with your order number and photos of any damage. We will arrange a replacement or refund and log the incident against the carrier. We will not blame the carrier and walk away. The TEDDY is our product and the experience is our responsibility.
What buyers actually said
Showing 2 of 2 English-language reviews tagged positively
The sofa is super comfortable! Love that the matress is firm but the pillows super soft. Only thing, your delivery service in Denmark is quite poor. I got a window of 12 hours when the sofa might be delivered and had to pay extra to change the adress/select another day/have a more specific time window. After paying so much for a sofa, that feels a bit cheap.
Problematic delivery
The delivery company gave me no option for the delivery day so I had to take a day of from work to be able to receive it.
Real talk
Here's what unhappy customers said.
We're not hiding the 1 buyer who flagged third-party carriers as a real problem. Every review below is unedited.
Great customer service, amazing quality
I didn't realize that they produced the sofas on demand, hence I got a bit worried when within 2 weeks of ordering I didn't hear anything about shipment. So I quickly dropped them an email and promptly got a very kind response, even over the holidays, explaining everything and telling me when I should expect the delivery company to reach out to me, which ended up being quite accurate. The individual parts are shipped in boxes that can easily be carried up stairs even alone, which I find very considerate, despite the large amounts or cardboard necessary for this. And unpacking the sofa was incredibly satisfying because the quality is so high end and it's assembled super quickly, allowing you to chill on this wonderful thing so quickly after getting the delivery.
Frequently asked
+Which carriers does OMHU use?
Our carrier choice depends on destination country and TEDDY configuration. The carrier name is shown in your dispatch email.
+What if the carrier damages my TEDDY?
Take photos at delivery, refuse if visibly damaged, and email hello@omhucph.com. We will arrange a replacement at no cost.
Related concerns
Want to see the TEDDY for yourself?
30-day return window. Make-to-order in Europe. Verified Judge.me reviews above.
Check live lead times for your colour