Lieferung
Are there problems with the carriers OMHU uses for delivery?
Die kurze Antwort
Out of 40,000+ TEDDY Sofas delivered, 3 customers have publicly raised concerns about the third-party carriers OMHU uses, in verified reviews. The most common issues are missed delivery windows and packages left without proper handover. Among 1,208 Judge.me reviews, the average delivery rating from customers without a carrier complaint is 4.9 out of 5.
Quelle: 1.208 verifizierte Judge.me-Bewertungen, Stand 18. Mai 2026.
Zahlen, Daten, Fakten
- Ausgelieferte TEDDY-Sofas
- 40,000+
- Verifizierte Bewertungen
- 1,208
- third-party carriers erwähnt
- 3
- Durchschnittsbewertung, alle anderen
- 4.9★
insgesamt
auf Judge.me
von 1,208 Bewertenden
Bewertende, die dies nicht angesprochen haben
Von 40,000+ TEDDY-Besitzern haben 3 third-party carriers öffentlich in verifizierten Judge.me-Bewertungen erwähnt. Wir verstecken den Rest der Rechnung nicht: das sind 0.01% aller Besitzer und 0.2% aller Bewertenden.
Antwort von OMHU
Verfasst von OMHU
We work with a curated list of regional carriers across Europe. Across 40,000+ deliveries, 3 customers have raised public concerns about carrier behaviour in verified reviews. Most commonly missed delivery windows or packages left without proper handover. We track every carrier incident internally and review the data quarterly. Carriers that fall below our service threshold are dropped. If your TEDDY delivery was mishandled, we want to know. Email hello@omhucph.com with your order number and photos of any damage. We will arrange a replacement or refund and log the incident against the carrier. We will not blame the carrier and walk away. The TEDDY is our product and the experience is our responsibility.
Was Käufer wirklich sagen
Es werden 2 von 2 englischsprachigen Bewertungen gezeigt, die positiv getaggt sind
The sofa is super comfortable! Love that the matress is firm but the pillows super soft. Only thing, your delivery service in Denmark is quite poor. I got a window of 12 hours when the sofa might be delivered and had to pay extra to change the adress/select another day/have a more specific time window. After paying so much for a sofa, that feels a bit cheap.
Problematic delivery
The delivery company gave me no option for the delivery day so I had to take a day of from work to be able to receive it.
Klartext
Was unzufriedene Kunden gesagt haben.
Wir verstecken die 1 Käufer nicht, die third-party carriers als echtes Problem gemeldet haben. Jede Bewertung unten ist unbearbeitet.
Great customer service, amazing quality
I didn't realize that they produced the sofas on demand, hence I got a bit worried when within 2 weeks of ordering I didn't hear anything about shipment. So I quickly dropped them an email and promptly got a very kind response, even over the holidays, explaining everything and telling me when I should expect the delivery company to reach out to me, which ended up being quite accurate. The individual parts are shipped in boxes that can easily be carried up stairs even alone, which I find very considerate, despite the large amounts or cardboard necessary for this. And unpacking the sofa was incredibly satisfying because the quality is so high end and it's assembled super quickly, allowing you to chill on this wonderful thing so quickly after getting the delivery.
Häufige Fragen
+Which carriers does OMHU use?
Our carrier choice depends on destination country and TEDDY configuration. The carrier name is shown in your dispatch email.
+What if the carrier damages my TEDDY?
Take photos at delivery, refuse if visibly damaged, and email hello@omhucph.com. We will arrange a replacement at no cost.
Verwandte Themen
Den TEDDY selbst erleben?
30 Tage Rückgaberecht. Auftragsfertigung in Europa. Verifizierte Judge.me-Bewertungen oben.
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