Does OMHU keep you updated during delivery?

Delivery communication is the part of the buying experience we have the least direct control over. The moment a TEDDY leaves our production facility, it is in a third-party carrier's hands. For most customers that works fine, but in a handful of reported cases the carrier did not push tracking updates, leaving the customer in the dark between dispatch and arrival. That is not acceptable, and we have done two things about it. First, we now send our own OMHU dispatch email when production confirms the order has shipped, independent of the carrier. Second, we have an internal escalation channel with our top three carriers so we can pull a status manually if you reach out. If you have not heard anything in 5 business days after dispatch, email hello@omhucph.com with your order number. We will get you a real answer within one business day.